Our commitment
This Privacy Policy explains how WaterHeater24 LLC (“WaterHeater24,” “we,” “us,” or “our”) handles information when you visit waterheater24.com, request service, call, text, or email us.
Information we collect
We may collect information you choose to provide, including your name, phone number, email address, service address, preferred contact method, water-heater service needs, and the details included in your message. When you use the website, technical information such as your device type, browser, approximate location based on IP address, pages visited, referral source, and interactions with buttons or forms may also be collected automatically.
How we use information
We use information to respond to requests, schedule and provide service, communicate about your water-heater needs, maintain business records, improve our website and customer experience, measure website performance, prevent spam or misuse, and comply with legal obligations.
Service providers and sharing
We use service providers that help operate the website and deliver requests. Form submissions are processed by Formspree, and website usage is measured with Google Analytics. Phone, text, email, website-hosting, and related technology providers may also process information as necessary to provide their services. Their handling of information is governed by their own terms and privacy policies.
We do not sell personal information. We may disclose information when reasonably necessary to provide requested service, work with service providers, comply with law or legal process, protect safety or prevent fraud, or complete a business transfer such as a merger or sale.
Cookies and analytics
Google Analytics may use cookies or similar technologies to help us understand how visitors find and use the website. You can limit cookies through your browser settings. Blocking some technologies may affect how parts of the website function.
How long we keep information
We retain information for as long as reasonably necessary to respond to you, provide and document service, meet business and legal requirements, resolve disputes, and protect the company. Retention periods can vary depending on the type of information and why it was collected.
Security
We use reasonable administrative and technical safeguards intended to protect information. However, no website, email, text message, or electronic storage method can be guaranteed completely secure. Please do not submit payment card, bank account, Social Security, or other highly sensitive information through the service-request form.
Your choices
You may choose not to submit the form and contact us by phone instead. You may also ask us to review, correct, or delete personal information we maintain about you, subject to legal and recordkeeping requirements. Browser controls can be used to limit cookies and similar technologies.
Children’s privacy
This website is intended for homeowners and other adults seeking water-heater service. We do not knowingly collect personal information from children under 13.
Policy changes
We may update this policy as our website or business practices change. The effective date above identifies the current version.
Contact us
Questions or privacy requests may be sent to tj@waterheater24.com or made by calling (904) 274-0060.